Person connecting cables to a wireless router during home internet troubleshooting. Close-up image of router setup and network equipment used to restore or improve residential broadband and Wi-Fi service.

Support Center

Get the help you need with internet troubleshooting, Wi-Fi optimization, equipment guidance, billing assistance, and frequently asked questions. Browse our support resources to find quick solutions and helpful tips for your BEC Communications services.

Wi‑Fi Not Working?

Experiencing Wi‑Fi or internet issues? Watch the troubleshooting video below and follow the step-by-step instructions to help restore your connection. Many common issues can be resolved in just a few minutes by checking connections and restarting your equipment.

Step 1: Check Power

Make sure your modem and router are plugged in and powered on.

  • Verify power lights are illuminated.
  • Check that power cords are securely connected.
  • If using a power strip, ensure it is turned on.
Step 2: Check Connections

Confirm all cables are securely connected.

  • Ethernet cables should be firmly plugged into the modem and router.
  • Look for any loose or damaged cables.
Step 3: Restart Your Equipment

A simple restart can resolve many connectivity issues.

  1. Unplug the power cord from your router.
  2. Wait 30 seconds.
  3. Plug the router back in.
  4. Allow up to 5 minutes for it to fully reconnect.
Step 4: Test Your Connection
  • Try loading a website on your device.
  • Connect another device to Wi‑Fi to see if the issue persists.
  • Move closer to your router to rule out signal issues.
Step 5: Check for Wi‑Fi Issues

If some devices work but others do not:

  • Verify you are connected to the correct Wi‑Fi network.
  • Forget the network and reconnect.
  • Restart the affected device.
Still Need Help?

If you've completed these steps and still cannot connect, please contact BEC Communications Technical Support for assistance.